Bed & Breakfast Rooms and Gîte de la Rose
1. Identification of the professional
La Rose de Ducey
14 rue des Chéris, 50220 Ducey-Les Chéris, France
Telephone: +33 7 71 56 26 68
Email: contact@larosededucey.fr
Status: sole trader – micro-entrepreneur
SIRET: 849 812 615 00011
2. Purpose and scope
These General Terms and Conditions of Sale govern direct bookings made with La Rose de Ducey for the B&B rooms “La Rose Féérique” and “La Suite de la Rose”, and for the “Gîte de la Rose”.
Any booking implies acceptance of these Terms and Conditions in the version applicable on the date of booking. The applicable terms are those communicated to the guest before the contract is concluded.
When a booking is made through a platform, partner network, travel agency or other intermediary, that intermediary’s specific terms apply to the matters it manages directly, including payment, certain cancellation arrangements or the collection of tourist tax.
3. Booking and confirmation
The booking becomes firm and final when the guest receives the automatic booking confirmation from Elloha, after the corresponding deposit payment has been validated.
This confirmation summarizes, in particular, the accommodation booked, the dates of stay, the number of guests, the price and the main applicable terms. The guest is requested to check the information shown on the confirmation immediately and to report any error without delay.
For bookings made through a platform or intermediary, the confirmation issued by that platform or intermediary shall prevail for the matters it manages directly.
4. Prices and tourist tax
The rates applicable to the B&B rooms and the gîte are stated in euros and may vary depending in particular on the period, length of stay, number of guests, accommodation selected and booking channel.
The price applicable to the guest is the price confirmed at the time of booking. Any subsequent change in rates has no effect on a booking that has already been confirmed.
Tourist tax is payable in addition unless it has already been collected by a platform or intermediary. The amount is the rate set by the competent local authority and applicable on the date of the stay. Any exemptions are applied in accordance with the regulations in force.
5. Deposit, balance and payment methods
For B&B room bookings, a deposit of 25% of the total stay price is required at the time of booking.
For the Gîte de la Rose, a deposit of 50% of the total stay price is required at the time of booking.
For both the B&B rooms and the gîte, the balance of the stay must be paid no later than upon arrival.
Accepted payment methods are:
- bank card;
- cash;
- ANCV holiday vouchers.
Card payments may be made on site or, when offered by La Rose de Ducey, via a secure payment link.
Payment of the deposit confirms the guest’s commitment under the terms of the booking and these Terms and Conditions.
6. Bookings made by a travel agency or other professional intermediary
Any booking made by a travel agency, tour operator or other professional intermediary where payment is the responsibility of that intermediary must be paid directly by the intermediary.
La Rose de Ducey will send a secure card payment link by email. Payment must be made no later than seven days before the guest’s arrival.
If payment has not been received by that deadline, La Rose de Ducey may require immediate settlement before the guest’s arrival.
7. Cancellation of the stay
The following conditions apply to both the B&B rooms and the gîte, regardless of the season:
- More than 45 days before arrival: cancellation free of charge; all sums paid are refunded.
- From 45 to 31 days before arrival: 25% of the total stay price remains payable.
- From 30 to 22 days before arrival: 50% of the total stay price remains payable.
- 21 days or less before arrival: 100% of the total stay price is payable.
- No-show: 100% of the total stay price is payable.
- Early departure after arrival: the full amount corresponding to the stay originally booked remains payable.
Any cancellation request must be made in writing so that a record can be kept and La Rose de Ducey can confirm the applicable conditions in writing.
8. Rescheduling a stay
In order to favour rescheduling rather than cancellation, a request to move the stay to different dates may be made without an amendment fee, subject to availability and the agreement of La Rose de Ducey.
Any request to reschedule must be made in writing. La Rose de Ducey will also confirm the new agreed dates in writing.
The rate applicable to the rescheduled stay will be the rate in force for the new dates selected. If the new stay is more expensive, the difference remains payable by the guest.
The rescheduling becomes final only after the new dates have been confirmed in writing by both parties.
A rescheduling may not be used to circumvent the cancellation conditions applicable to the original booking. If the rescheduled stay is subsequently cancelled, at least the amounts that would have been payable on the date of the original rescheduling request will remain due to La Rose de Ducey.
9. Refunds
When a refund is due following a cancellation requested by the guest, La Rose de Ducey may deduct from the refund the payment-processing fees actually incurred on the original payment, to the extent that those fees are not refunded by the payment provider.
Refunds are made by bank transfer. The guest must provide La Rose de Ducey with the bank details required for the refund (RIB/IBAN).
10. Force majeure, exceptional events and cancellation insurance
Where La Rose de Ducey is objectively unable to provide the accommodation because of an event meeting the legal criteria for force majeure, including a fire, serious damage making the accommodation unfit for guests, an administrative prohibition or any other event that genuinely prevents the stay from being provided, the guest will be informed as soon as possible.
Where this impossibility is permanent, the booking will be terminated in accordance with the law and the sums corresponding to services that cannot be provided will be refunded.
La Rose de Ducey may, as a priority, offer to move the stay to a later date or, where possible, offer an alternative solution. This is an amicable option intended to avoid cancellation of the stay.
Adverse weather conditions, weather warnings, traffic difficulties or events affecting only the guest’s journey or personal convenience do not automatically make the stay impossible where La Rose de Ducey remains open, accessible and able to accommodate the guest normally.
In such cases, the cancellation conditions set out in these Terms and Conditions remain fully applicable.
Personal circumstances affecting the guest or accompanying persons — including illness, Covid-19, accident, hospitalisation or any other personal impediment — do not automatically entitle the guest to free cancellation or a refund, even upon presentation of a medical certificate.
Guests are responsible for taking out suitable cancellation or travel insurance if they wish to protect themselves against such circumstances. Cancellation cover may in particular be offered during the online booking process or may be included with certain bank cards, depending on the provider’s cover.
La Rose de Ducey is not intended to act as a substitute for cancellation insurance.
11. Arrival and departure
For both the B&B rooms and the gîte, arrivals take place between 5:00 p.m. and 8:00 p.m. at the latest.
Any request to arrive before 5:00 p.m. must be made in advance and remains subject to the agreement of La Rose de Ducey and to the organisation possible on the day concerned.
On the day of departure:
- B&B rooms must be vacated no later than 11:00 a.m.;
- the gîte (the cottage) must be vacated no later than 10:00 a.m.
For the gîte, guests are asked, where possible, to provide their departure time the day before so that the check-out inspection can be organised. Any very early departure must also be notified the day before.
12. Occupancy and additional guests
The number of persons occupying the accommodation must correspond to the number declared at the time of booking.
The usual maximum occupancies are as follows:
- La Rose Féérique: maximum 2 persons, with the possibility of accommodating one additional baby in a cot, on request;
- La Suite de la Rose: up to 5 persons, with the possibility of accommodating one additional baby in a cot, on request;
- Gîte de la Rose: maximum 4 persons, with the possibility of accommodating one additional baby in a cot, on request.
Cots are provided on prior request and subject to availability. Any baby must be declared at the time of booking so that appropriate arrangements can be made.
Any additional person, adult or child, must be declared when booking or, at the latest, before arrival.
For La Rose Féérique, where an additional child can exceptionally be accommodated without an extra bed, with the prior agreement of La Rose de Ducey, a supplement of €6 per night will be charged.
A child sleeping in the parents’ bed must still be declared.
La Rose de Ducey may refuse to accommodate any undeclared person where the accommodation capacity, safety conditions or the organisation of the property do not permit their stay.
13. Security deposit – Gîte de la Rose
A security deposit of €400 is compulsory for every stay at the Gîte de la Rose.
It must be provided no later than upon arrival, before the keys are handed over and before the guest settles into the gîte.
The security deposit may be provided by bank cheque or in cash.
A receipt for the security deposit will be drawn up and signed by La Rose de Ducey and the guest, with each party retaining a copy.
The security deposit is physically returned to the guest on the day of departure, after the gîte has been checked and the check-out inspection completed, provided that no damage, loss, deterioration or situation requiring abnormal cleaning has been identified.
If any amount is retained, it must correspond to costs actually incurred or sums necessary to restore the property and may be substantiated to the guest.
If the security deposit is not provided as required, La Rose de Ducey may refuse to hand over the keys or grant access to the gîte, without this being considered a cancellation attributable to the host.
14. Cleaning and return of the gîte
End-of-stay cleaning corresponding to normal use of the gîte is included in the price.
The guest must nevertheless return the accommodation in a reasonably clean condition, respect the equipment and follow the check-out instructions provided in the gîte, in particular regarding waste, the kitchen, sanitary facilities, refrigerator, dishwasher and equipment used.
Where the condition of the gîte requires an abnormally extensive clean, in particular because of excessive dirt, waste left on site, or a kitchen or sanitary facilities left in an abnormal condition, a flat-rate amount of €50 may be deducted from the security deposit.
This deduction does not prevent additional charges from being made where damage, loss or restoration costs exceed this amount.
15. Guest insurance and holiday accommodation insurance certificate
Guests are responsible for any damage they may cause during their stay, both in the B&B rooms and in the gîte, whether directly or through the persons accompanying them. La Rose de Ducey is entitled to claim reimbursement of the repair, replacement or restoration costs made necessary by such damage, based on the costs actually incurred.
For stays at the Gîte de la Rose of one week or more, La Rose de Ducey may ask the guest to provide a holiday accommodation insurance certificate (“attestation de villégiature”) issued by their home insurance provider.
This certificate must state the exact dates of the stay and cover the temporary occupation of the gîte for the relevant period.
When requested, the guest agrees to provide this certificate before arrival or, at the latest, upon arrival.
Cancellation or travel insurance is separate from the holiday accommodation insurance certificate and remains the guest’s choice.
16. Breakfast
Breakfast is included in the price of the B&B rooms.
It is served à la carte from 8:00 a.m. to 10:30 a.m. in the dining room or, weather permitting, on the terrace.
Any request for a different breakfast time must be made the day before and remains subject to the organizational possibilities of La Rose de Ducey.
Any special breakfast requirements, particularly in the event of an allergy, food intolerance or specific diet, must be notified before arrival. La Rose de Ducey will do its best to accommodate such requirements but cannot guarantee the complete absence of traces of allergens.
Breakfast is not included in the rental of the gîte.
17. House rules
17.1 Peace and respect for the property
Guests must respect the peace and quiet of the property, the other occupants, the neighbourhood, the garden, furniture and equipment made available to them.
In order to preserve everyone’s peace and quiet, quiet hours begin at 10:00 p.m.
Parties, evening gatherings, group events and other events not provided for in the booking are not permitted without the prior agreement of La Rose de Ducey.
17.2 Outside visitors
Any person who is not included in the booking must be reported to La Rose de Ducey. The presence of visitors is subject to the prior agreement of La Rose de Ducey and must never result in the authorised occupancy of the accommodation being exceeded.
17.3 Smoking and vaping
The B&B rooms and the gîte are non-smoking. Ashtrays are available outside.
Vaping is permitted indoors, provided that other occupants are respected and no damage is caused to the premises.
17.4 Meals and food
Meals, picnics and takeaway food are not permitted in the B&B rooms.
Takeaway meals may be eaten on the terrace, provided the premises are respected and weather conditions allow.
17.5 Children
Children remain under the constant supervision and responsibility of the accompanying adult, in particular on the stairs, in the garden, on the terraces and in the common areas.
17.6 Respect for equipment
Guests must use the equipment for its intended purpose and promptly report any breakage, damage or malfunction.
Any damage caused by the guest, accompanying persons or visitors may be charged for, subject to normal wear and tear.
18. Pets
Pets are not permitted in the B&B rooms or in the gîte.
This rule applies regardless of the type, size or behaviour of the animal.
As an exception, guide dogs and assistance dogs are accepted in accordance with the applicable legal provisions. Guests concerned are asked to notify La Rose de Ducey before arrival so that appropriate arrangements can be made.
19. Keys and key rings
Any key or key ring not returned on departure will be charged at a minimum of €80.
However, if the guest realises immediately after departure that the keys were taken by mistake, the charge can be avoided by returning them, at the guest’s expense, within 24 hours of departure by tracked mail, Colissimo or any other delivery method providing a tracking number.
The tracking number must be communicated to La Rose de Ducey.
Additional charges may apply if it becomes necessary to replace a lock, cylinder or any other security device.
20. Guest responsibility and damage to the property
The guest is responsible for the normal and respectful use of the accommodation, equipment, furniture, objects and areas made available.
Any damage, breakage, deterioration, loss or disappearance attributable to the guest, accompanying persons, children or visitors may be charged at the actual cost of repair, replacement or restoration, subject to normal wear and tear.
The guest agrees to report promptly any damage or incident occurring during the stay so that La Rose de Ducey can take the necessary measures and prevent any possible worsening.
For the gîte, where justified, such sums may be deducted from the €400 security deposit. If the amount of the damage exceeds the security deposit, the remaining balance will still be payable by the guest.
For the B&B rooms, where there is no security deposit, any damage identified may be invoiced separately on the basis of the costs actually incurred.
21. Personal belongings and items left behind
Guests are advised to take the usual precautions with regard to their personal belongings, valuables, documents, payment methods and electronic equipment.
Items left behind after departure may be kept for a reasonable period to allow them to be recovered.
At the guest’s request, an item left behind may be returned at the guest’s expense using a tracked delivery method where possible. Shipping costs must be paid before dispatch.
Items that are clearly perishable, dangerous or of no value may not be retained.
22. Parking and bicycles
Vehicles must be parked in the public parking spaces located near La Rose de Ducey or on the street, in compliance with the applicable parking regulations.
La Rose de Ducey does not provide a vehicle guarding or supervision service for vehicles parked on the public highway or in a public car park.
Upon prior request and subject to availability, space in La Rose de Ducey’s private garage may be made available for a maximum of four bicycles.
The provision of this space does not constitute a guarding or supervision service. Guests remain responsible for their belongings and are advised to use their own locks or anti-theft devices.
Charging electric bicycle batteries or any similar equipment in the garage is subject to the prior agreement of La Rose de Ducey.
23. Accessibility
La Rose de Ducey is an old house with numerous stairs.
None of the accommodation — neither the B&B rooms nor the gîte — is adapted for persons with reduced mobility.
Guests with particular mobility or accessibility requirements are invited to contact La Rose de Ducey before making a booking in order to check whether the access and circulation arrangements are suitable for them.
24. Security and video surveillance
For the safety of persons and property, certain access areas and common areas of La Rose de Ducey are under video surveillance, in particular to help prevent intrusions, theft and damage.
The cameras are limited to the following areas:
- ground-floor entrance hall;
- main entrance and front garden;
- entrance to the Gîte de la Rose;
- courtyard and garden providing access to the various buildings.
No camera records the bedrooms, bathrooms, toilets or any other private areas. The public highway is not recorded.
Footage is recorded and retained for a maximum of 21 days, unless longer retention is necessary because of an incident, damage, theft, attempted intrusion or proceedings requiring the footage to be preserved.
The footage is accessible only to La Rose de Ducey and, where necessary, to the police, gendarmerie or other competent authorities in connection with an incident, investigation or proceedings.
The required regulatory information is clearly displayed at the entrance to the property.
25. Personal data and mailing list
Information collected at the time of booking is used solely for managing the booking, the stay, payments, communications with the guest and La Rose de Ducey’s administrative or legal obligations.
It may be shared with service providers strictly necessary for the performance of the booking, including the booking system, payment providers or the relevant platforms.
Personal data is retained for the period necessary to manage the guest relationship and subsequently for the applicable statutory retention periods.
The guest may request access to, rectification of or, where permitted by law, deletion of their personal data by contacting La Rose de Ducey.
Registration for any mailing list or newsletter is never automatic simply because a booking has been made. It is based on a separate choice by the guest and may be withdrawn at any time.
26. No right of withdrawal
In accordance with Article L. 221-28, 12° of the French Consumer Code, accommodation services provided on a specific date or during a specific period do not benefit from the statutory fourteen-day right of withdrawal.
Accordingly, any confirmed booking is subject to the cancellation conditions set out in these Terms and Conditions.
27. Complaints and consumer mediation
Any complaint relating to a stay must be submitted in writing to La Rose de Ducey so that the matter can be handled clearly and a written record can be kept.
After a prior written complaint that has not resulted in a satisfactory solution, the consumer guest may refer the matter free of charge to the competent consumer mediator.
The consumer mediation service appointed by La Rose de Ducey is:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
Website: www.medconsodev.eu
Postal address:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
C/O Centre d’Affaires Stéphanois SAS
Immeuble L’Horizon – Esplanade de France
3 rue J. Constant Milleret
42000 Saint-Étienne, France
The mediator may be contacted only after a prior written complaint has first been submitted to La Rose de Ducey and has not resulted in a satisfactory solution.
28. Governing law and dispute resolution
These Terms and Conditions are governed by French law.
In the event of a difficulty, the parties will first seek an amicable solution.
If no agreement is reached, the consumer guest may refer the matter to the consumer mediator and then, if necessary, to the competent court in accordance with the applicable legal rules.